Frequently Asked Questions
Will the A55 USB Device self lock if left unattended? For example, I leave it unlocked on my desk.
Yes. The device will automatically lock after about 5 minutes of inactivity.
Is this A55 USB device coffee spill and washing machine proof?
The device is water and dust resistant (IP57 waterproof up to 5 meters). However when in the A55 capsule it is absolutely waterproof and crush-proof.
Can I safely enter my SSN on an online Tax preparation site without the keystrokes being recorded?
Yes. The A55 Virtual Keyboard will allow you to enter text into a webpage without using the keyboard.
Can I grant access to my files to my family in the event of my death or memory loss?
Yes. The new A55 Last Will Service can send a predetermined message to an email address that you choose if you fail to login to the A55 service for 30 days (restrictions apply). This can act as a last will or a living will.
How do I transfer coins from Coinbase to my software wallet?
Sign into Coinbase then click the Accounts tab, then the currency (BitCoin, Ethereum, …). Click the Send button then paste your address into the dialog. Start with a small amount then once the transaction is confirmed move larger amounts.
How do I transfer coins from Gemini to my software wallet?
Sign into Gemini then click Transfer funds - Withdraw from Exchange - Currency then paste your address.
Can I move an existing wallet (Exodus, Electrum, Mist...) from my computer to the A55 USB device?
Yes. Typically it's just a matter of moving the folders then updating the links on your desktop.
Can I use the A55 Virtual Keyboard to sign in to an exchange or generate a paper wallet like on MyEtherWallet?
Yes. The A55 Virtual Keyboard can be used to safely enter data into any website without using the keyboard.
Can I put a software wallet on an isolated, portable, bootable LINUX instance?
Yes. You can maintain a separation from the computer you use to work and play and the computer you use to exchange cryptocurrency.
Can I air gap the A55 USB Device?
Yes. Physically remove the networking component from the computer that you intend to use then boot the LINUX instance.
Can I save paper wallets on the A55 USB Device as PDFs?
Yes. The device will encrypt on the fly, so that the documents will be secured as they are transferred to the USB device. This can be done from Win, Mac and/or LINUX.
Can I safely store my 24 word passphrase on the A55 USB Device?
Yes. The main advantages to this approach are that you can store them digitally without typing them (see hardware keyloggger), and If the device is ever taken the BIP48 phrases will remain secure.
Will a Ledger Nano S fit inside the A55 Capsule with the A55 USB device?
Yes. Both devices can be sealed inside the A55 Capsule together.
Can I store the A55 USB Device / Capsule in a Safety Deposit box.
Yes. Because the device is encrypted at rest it adds an extra layer of security against photographing or forfeiture.
Is Arcanus 55 a suitable platform for enterprise private key backup and storage?
Arcanus 55 is the ideal solution for enterprise private key backups. Acranus secures and protects PEM files, SSH keys, SFTP keys, TrueCrypt keyfiles, and BitLocker Recovery Keys.
Can I safely store financial, legal, medical and tax documents on the A55 USB device.
Yes. There is plenty of room to store any type of document that you need kept safe.
Will the A55 USB Device work if the battery is dead?
Yes. Simply insert into the UBS port and it will power up.
Can I configure my own self-destruct PIN?
Yes. See the Quick Start Guide for instructions.
The USB device feels warm after use. Is that a problem?
It is normal for the device to become warm. It is functioning as designed.
Can I have Arcanus 55 shipped outside the US?
Can I have Arcanus 55 shipped to a US territory outside the continental US?
Yes. Additional shipping fees apply.
Is the color of the A55 Capsule always gold?
We may ship the A55 Capsule in gold, black or silver depending on the stock that we have available.
How many attempts do I have to enter the correct PIN before I am locked out?
After sixteen (16) bad PIN numbers the device will assume it is under a brute force attack and shut down.